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November 2011 Volume 38, UK and Europe

Immigration staff strike to paralyse airports in UK

By BBC   Fri, Nov 25, 2011

Heathrow airport has warned airlines that passengers could face 12-hour delays next week when immigration officers go on strike over pensions reports BBC

Chief operating officer Norman Boivin said there was a danger of "gridlock".

Heathrow operator BAA has been holding talks with airlines and the UK Border Agency to try to minimise the impact of Wednesday's public sector strike.

PM David Cameron said it was clear there would be an impact at ports and airports but borders would be secure.

"At the very least there will be longer queues and people will have to wait longer at borders," his spokesman said.

He added that the government was still working on contingency plans and gathering information on the impact of the strikes.

'Little training'

In a letter to all airlines operating into Heathrow, Mr Boivin said: "The delays at immigration are likely to be so long that passengers could not be safely accommodated within the terminals and would need to be held on arriving aircraft.

"This in turn would quickly create gridlock at the airport with no available aircraft parking stands, mass cancellations or departing aircraft and diversions outside the UK for arriving aircraft."

He added: "Modelling of the impacts of strike action on passenger flows at Heathrow show that there are likely to be very long delays of up to 12 hours to arriving passengers."

Airlines have a duty to get passengers from A to B, so they must offer alternatives at no extra cost, or a refund, if a flight is seriously delayed or cancelled.

But there will be no extra compensation because a strike is beyond airlines' reasonable control.

Anyone with a package holiday will have all elements of their break covered, such as hotels and cars.

Independent travellers must claim for any such lost "extra" bookings on their travel insurance - but this cover would only be valid if the insurance was bought before the strike date was announced.

A claim could also be made for bookings costing over £100, if they were paid for on a credit card.

To relieve the pressure, he has asked carriers to cut their "load factors" by half on international flights arriving into Heathrow.

BBC transport correspondent Richard Lister said aviation officials were working on the basis that immigration staffing levels would be at a maximum of 30-50%, and that most of those checking passports would have no experience and little training.

During the strike in the summer, border agency managers ran passport control but this time they are expected to strike too, our correspondent said.

Lucy Morton, deputy general secretary of the Immigration Services Union, said she regretted that its members were striking.

"This union hasn't taken industrial action at all in its 28-year history. This is something our members feel deeply and desperately strongly about, but nonetheless it's no-one's wish to disrupt the border, or to cause chaos to the travelling public. It's the only way we have left to get the government to hear us."

She added that although she believed they would not have public sympathy for the action: "We certainly do want it to be effective, we need it to be effective and effective quickly, so that we don't have to repeat this."

The warning from Heathrow, which handles more international passengers than any other airport, came after immigration staff voted to join the strike by public sector workers.

Strikes are being held over changes to public sector pensions and thousands of border agency workers are expected to be among up to two million who could walk out.

Scott Stanley, Gatwick airport's chief operating officer, said the strikes were likely to affect arriving flights at airports across the UK.

"We recognise that this will be a challenging time for all airport passengers, and we would warn passengers to be prepared," he said.

"Unfortunately, airport staff cannot man the desks at the border zone but we will provide all necessary assistance to the Border Agency."

'Mass cancellations'

He said hundreds of airport volunteers planned to come in to help and all non-essential work and meetings had been cancelled.

Elsewhere:

  • Stansted airport said the strike would have less of an impact than at Heathrow, and airlines were not being advised to reduce passenger numbers
  • Southampton airport said disruption would be "minimal" on international flights, with no impact domestically
  • Newcastle International airport said it would operate as normal, with the only "potential impact" on longer processing times for inbound passengers
  • Manchester airport said passengers should expect longer than normal waits at passport control during busy periods, but no "significant disruption"
  • Edinburgh airport said it was expecting minimal disruption and that it was still consulting with UKBA to work out contingency plans
  • Glasgow airport said it was establishing what impact the strike would have on the airport
  • Aberdeen airport said it did not expect to be affected by the strike

On Wednesday it emerged that civil servants were being asked to act as airport border staff during the strike action.

The Home Office is pulling in border agency staff who are not union members and civil servants from Whitehall to carry out immigration checks.

In a statement, the department said it was too early to speculate on how many people would join the strike, and that it was exploring all options to minimise disruption.

Rob Whiteman, chief executive of the UK Border Agency, said they had spent the last weeks and months considering all options to ensure they were prepared for union action.

Passengers at HeathrowBA and Virgin Atlantic say passengers likely to be disrupted can rebook their flights

Disruption at the UK's largest airport is expected to be particularly severe because nearly 100 long-haul services are due to arrive before 09:00 GMT on the day of the strike.

Virgin Atlantic said it was "very concerned" about the effect of the strike and said it would allow passengers booked on inbound flights on Wednesday to rebook for travel up to four days earlier or later.

BA said it was doing everything it could to protect its customers and they could switch flights free of charge.

BMI said it planned to operate as normal and was also working to minimise disruption.

Meanwhile, former Labour Home Secretary Alan Johnson has indicated he is backing next week's strike.

He is the most senior Labour figure to support the action, a stance that is at odds with his party.

"If [the unions] can't [strike] over an issue as important as their pensions, then what can they take industrial action over?" he said on the BBC's This Week.

Unions say proposals which require their members to work longer before collecting their pension and contribute more are unfair, but the government says change is needed to keep down the cost to the taxpayer, because people are living longer.

Simon Walker, director general of the Institute of Directors, said the strike would be a disaster for the UK and questioned whether it should be allowed.

"If this is seen as an essential service, I don't think this should be permitted at all," he said.

Meanwhile, it has been confirmed that no buses or trains will operate across Northern Ireland next Wednesday due to the strike.

By BBC

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